Questions & Answers

Questions & Answers

Are you NEA certified?

Yes.

What types of detergents do you use?

We use a range of professional-grade detergents tailored to specific cleaning needs, including:

  • Alcohol-based solutions for sanitization
  • Acidic cleaners for mould and stain removal
  • pH-balanced products for delicate or metallic surfaces
Can you provide cleaning services outside office hours?

Yes, we offer flexible scheduling, including early mornings, evenings, overnight shifts, and weekends.

Do you provide one-time cleaning services

Yes. We offer both one-time and recurring cleaning services based on your requirements.

What type of equipment do you use?

We utilize professional-grade cleaning machines and tools suitable for various environments to ensure high-quality results.

Can you use our preferred cleaning products?

Yes, we are happy to accommodate client-supplied cleaning products if required.

Can I request eco-friendly or green cleaning services?

Yes, we offer environmentally friendly cleaning solutions upon request.

What happens if a cleaner is absent?

We will arrange for a replacement staff member to ensure there is no disruption to your service.

Are there additional charges for urgent services?

Urgent or last-minute service requests may incur additional charges, depending on the scope and timing.

Do you use digital tracking systems?

Yes, for corporate clients, we provide digital tracking for staff attendance and task monitoring.

Are there penalties for early termination?

This depends on the terms and conditions outlined in your service agreement.

Can you support events?

Yes, we provide cleaning support for events of all sizes.

Do you offer post-event cleaning?

Yes, we handle thorough post-event cleaning to restore the venue.

Do you handle renovation cleaning?

Yes, we provide post-renovation cleaning to remove dust, debris, and residues.

Can you manage waste removal?

Yes, we offer waste collection and disposal services.

Do you provide pest control services?

Yes, pest control solutions are available as part of our integrated services.

Do you offer odor removal services?

Yes, we provide professional odor removal and air treatment solutions.

Can you clean after office relocation?

Yes, we offer move-in and move-out cleaning services for offices.

Are your cleaners trained and certified?

Yes, all our staff are professionally trained and follow industry best practices and safety standards.

Are your staff insured?

Yes, our workers are covered under relevant insurance, including public liability and workplace safety.

Do you comply with Singapore regulations (MOM / NEA / WSQ)?

Yes, we comply with all relevant Singapore regulatory requirements and workforce standards.

How do you ensure cleaning quality?

We conduct regular inspections, checklists, and client feedback reviews to maintain high standards.

Can I request a replacement cleaner if I’m not satisfied?

Yes, we will promptly arrange a replacement or corrective action.

Why should I choose Zenith Facility Services?

We focus on reliability, transparency, and quality.

How is your pricing structured?

Pricing is based on service scope, frequency, manpower, and site requirements

Do you charge GST?

 Yes, GST is applied in accordance with Singapore regulations (if applicable).

Is a deposit needed?

 

For one-time or residential services, upfront payment may be required. For certain projects or new clients, we may also request a deposit to secure the booking

How will I receive my invoice?

 Invoices are sent via email.